Reparatii la acoperis

Au inceput din nou ploile. De la ultima "distractie" nu s-a mai intamplat nimic. ASAP are probabil alt inteles pentru angajatii agentiei imobiliare.
Dupa ce ne-am mai consultat cu o prietena ce lucreaza la o agentie imobiliara, i-a sunat Adi pe cei de la agentie la numarul pentru reparatii de urgenta deoarece de ieri, dupa o ploaie torentiala, a inceput sa se prelinga apa din tavan. Le-a spus ca suntem satui de problema asta si ca urmatorul pa este sa ii reclamam la BLA (Business Licesing Authority) si la CAV (Consumer Affairs Victoria), si asa mai departe. I s-a spus ca va fi contactat "shortly" legat de problema. Ok, cam int- ora, au sunat de la agentie sa ne spuna ca vom fi contactati azi de catre un MLP. Si pester inca o ora a venit intr-adevar, desi ploua, un meserias care dupa ce a scormonit si prin pod si pe casa, a descoperit in final de unde venea apa, o crapatura in tigla pe care, zice el ca a reparat-o. Toata treaba a durat mai putin de o juma de ora.
Inainte de a aparea meseriasu', Adi le trimisese un e-mail in care a informat-o atat pe agenta cat si pe sefa ei, despre ce va urma daca nu se repara acoperisul imediat, plus pozele cu pata pe tavan si cealalta pata de unde picura apa.
Schimbul de mailuri a sunat cam asa:

agenta:

I too find this frustrating, and wish you had let me know that you had
not heard at all from the plumber since we last spoke 2 weeks ago so I
could follow them up again. Im sure they are busy, but I would like to
see the leak treated as a priority, particularly as they had not
repaired it completely the first time the attended and carried out
works.
It is my job to make sure the property is well maintained and kept in a
good usable condition for both the tenants and the landlord's benefit.
I can see that my colleague has today asked a different plumber to
attend to your roof. Please keep us informed about their contact with
you (or lack of).
I personally have Monday off from work, but other property managers here
will be able to assist should you still require assistance at that
point.

I understand your frustration and feeling like you need to bring CAV in
on the situation. Hopefully this will be fixed in the next few days and
no further action will be required.

Adi:

there was finally this guy with a van labeled "Pro Action Plumbing"
who came in and found a chipped tile, went up the roof and did the
sealing. At least, that's what he told me. I hope we won't have roof
leak problems again.
Unfortunately, I'm not happy (and I'm sure you aren't, either) because
it took so long and so many emails and phone calls to get a 20 minutes
job done, there definitely is a problem somewhere that has to be
resolved so this embarrassing situation will be avoided in the future.
But, on the positive side, I've got this opportunity to look a little
bit more into how to deal with these things. Basically, after browsing
Residential Tenancy Act 1997, I understand that possible steps to be
taken would be:
- report the emergency repair on the emergency phone and via email.
- wait for 48h to get it *fixed*.
- if not fixed, give two breach of duty notices in writing at 14 days intervals.
- if still not fixed we'd be able to end the lease contract
immediately and/or take legal action to receive compensations.
Thank you for your patience and understanding.